OPay
Software company· Alausa61.9/100★★★★ 4 (386 reviews)
📍 OPay, Alexander House, Plot 9 Dr Nurudeen Olowopopo Way, Alausa, Lagos 100212, Lagos, Nigeria
AI summary of public Google reviews — not Calibre's assessment
Reviews are sharply polarised: enthusiastic 5-star praise for the app, services, and office facilities is offset by a substantial cluster of 1-star complaints describing frozen accounts, failed transfers with non-refunded funds, and unresponsive customer support.
Written by an LLM from public Google reviews. The reviews themselves are not republished.
Pros
- ✓Fast in-branch services (POS assignment, account opening, ATM card issuance)
- ✓Well-regarded mobile app and fintech product offering
- ✓Nice office space with 24/7 staff availability and good location near Alausa Secretariat
- ✓Convenient parking and accessibility at physical branch
- ✓Positive experiences with promotions and standard service levels for some users
Reviewers also mention:
- −Long delays in delivering replacement ATM cards
- −Failed transfers where funds neither reach recipient nor return to sender
- −Customer care frequently unreachable across phone, email, and social channels
- −KYC and Tier 3 account upgrades repeatedly rejected without clear reason
- −Slow or non-existent resolution of erroneous debits and disputes
How we scored this business
| Dimension | Weight | Score |
|---|---|---|
| Google rating | 21% | 80 |
| Review volume | 16% | 81 |
| Recency | 11% | 64 |
| Profile completeness | 11% | 100 |
| LLM sentiment | 16% | 33 |
| Verification | 11% | 0 |
| CAC registration | 11% | — |
| Vertical certification | 5% | — |
| Composite | 61.9/100 |
Algo version v2 · scored 9/29/2026
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